Tips and FAQs

Customer Service
Contact the Client Services team on 1800 629 948
(International callers dial +61 8 9420 7888)

Lost or stolen Visa card

If your Visa card is lost or stolen please call:

• During office hours - 1800 629 948 or (08) 9420 7888
• After hours - 1800 648 027 or (02) 8299 9101.

Forgotten your internet banking password or need to register for internet banking?
If you have forgotten your password or have not yet registered for Internet Banking, please call the Client Services team on 1800 629 948 (International callers dial +61 8 9420 7888).

Once you have been identified by the Client Services team, you will be provided with a temporary password to obtain access to the service. You will then be required to select your own unique password when you next log onto Internet Banking.

ATM Locations
Customers now have access to unlimited fee free rediATM ,NAB and BOQ ATM transactions

• Withdraw funds from your account
• Check your account balance

rediATM have joined forces with NAB and BOQ ATM networks, so you now have access to over 3,500 fee free ATMs Australia wide! To find your nearest rediATM use the handy rediATM online locator

Minimise your transaction fees
Transaction fees are related to recouping some of the expenses that are incurred in providing transaction services to customers; they're not charged in order to generate a profit.

You may want to consider the following ways in which to minimise transaction fees.

Use the CREDIT option when paying for items purchased from merchants with your Visa debit card. Some merchants may impose their own fee for using your card.

Double up with EFTPOS

EFTPOS - When using a PIN based EFTPOS transaction, in addition to your purchase, withdraw cash when possible as this counts as only one transaction.

Always Free

Remember, you may have as many of the following transactions types per month as you like, and you will not incur transaction fees:

• Fee free ATM transactions via RediATM's - online locator
• Visa CREDIT transactions
• Direct Credits
• Payroll Credits

Monthly Transaction Allowance

You may have up to 20 of the following transactions types per month and you will not incur transaction fees:

• EFTPOS
• External funds transfers
• Direct Debits

If you do not use all 20 free transactions within the month they will not carry over to the following month.

Daily limits
There are a number of different methods of gaining access to surplus funds in your accounts and there are Standard Limits for each of these access methods:

• Funds transfer - $3,000 per day
• ATM and EFTPOS - $1,000 per day
• Visa (signing) - $3,000 per day
• Loan redraws - $3,000 per day

If you require funds transfers or loan redraws for amounts greater than $3,000 then please contact Client Services on 1800 629 948 (International callers dial +61 8 9420 7888) for assistance.